Cancellation policy

Cancellations Policy

Last Updated: 24 January 2026

This policy explains how cancellations work for subscription orders, pre-orders, and any limited-time purchase programs we may offer.

Subscriptions

When you purchase a subscription from Verimae, you’ll receive repeat deliveries automatically based on the frequency you select (e.g., every 30/60/90 days). Your payment method will be charged each billing cycle unless you cancel in line with this policy.

Key Terms

  • Minimum commitment: Subscription purchases require a minimum of two (2) successful billing cycles before cancellation is permitted.

  • Discounted pricing: Subscriptions are discounted versus one-time purchases.

  • Auto-renewal: Subscription orders renew automatically unless canceled before your next billing date.

  • Changes allowed: You can typically skip, pause, or change delivery frequency.

  • Self-management: Customers may manage subscriptions using the subscription portal link provided in order emails.

Cancellation Process (Subscriptions)

  • You may cancel after the 2-billing minimum by contacting us at info@verimae.com or via your subscription portal.

  • To avoid the next charge, cancellation requests must be received at least 3 business days before your next scheduled billing date.

  • Charges already processed cannot be reversed once an order has been processed, allocated, or shipped.

Refunds for Subscription Orders

  • Subscription charges are not refundable once processed/shipped, except where required by law or as explicitly stated in our Refund Policy.

  • If you believe you were charged in error, contact info@verimae.com with your order number and details.

Pre-Orders

Pre-orders allow you to purchase items that are launching soon or temporarily out of stock. We may charge at checkout or authorize/charge closer to fulfillment.

Key Terms

  • Pre-orders may be canceled anytime before fulfillment begins (i.e., before the order is processed for shipment).

  • Once a pre-order has been fulfilled/processed or shipped, it cannot be canceled.

  • Estimated ship dates shown on product pages or emails are estimates and may change due to production/logistics.

Order Cancellations (Non-Subscription, Standard Orders)

If you place a one-time order (non-subscription), cancellation is only possible before the order is processed or shipped.

  • If you contact us quickly and the order has not entered processing/fulfillment, we may be able to cancel it.

  • If the order is already processed or shipped, cancellation is not possible; you’ll need to follow our Refund/Returns Policy (if applicable).

Refunds & Store Credit

All refunds under subscriptions, pre-orders, or trial purchases are issued as store credit, unless otherwise stated.

Store credit does not expire and can be used toward any future purchase on verimae.com.

For more details, please review our Refund Policy and Terms of Service.

Contact

For cancellations, subscription changes, or billing help:

Email: info@verimae.com

Response time: 1–2 business days

Verimae

Poole, United Kingdom